• Returns: Items can be returned within 14 days of delivery for a store credit or exchange.
• Conditions: Items must be unworn, unwashed, with original tags and packaging intact. For hygiene reasons, accessories such as hats or hair items cannot be returned.
• Exchanges: Exchanges are subject to stock availability. If your requested item is unavailable, we will provide a store credit.
• Faulty Items: If you receive a faulty or incorrect item, please contact us immediately at shop@urbangoddess.com.au with photos so we can arrange a replacement or refund.
• Return Shipping: Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

To start a return or exchange, please email us at shop@urbangoddess.com.au